These are the sources and citations used to research DISSERTATION. This bibliography was generated on Cite This For Me on

  • Journal

    Alegre, J., Sengupta, K. and Lapiedra, R.

    Knowledge management and innovation performance in a high-tech SMEs industry

    2011 - International Small Business Journal

    In-text: (Alegre, Sengupta and Lapiedra, 2011)

    Your Bibliography: Alegre, J., Sengupta, K. and Lapiedra, R., 2011. Knowledge management and innovation performance in a high-tech SMEs industry. International Small Business Journal, 31(4), pp.454-470.

  • Journal

    Alhawari, S.

    Impact Evaluation of Customer Knowledge Process On Customer Knowledge Acquisition:

    2013 - International Journal of Customer Relationship Marketing and Management

    In-text: (Alhawari, 2013)

    Your Bibliography: Alhawari, S., 2013. Impact Evaluation of Customer Knowledge Process On Customer Knowledge Acquisition:. International Journal of Customer Relationship Marketing and Management, 4(4), pp.57-68.

  • Journal

    Ali Mohaghar

    A framework to evaluate customer knowledge co-creation capacity for new product development

    2012 - AFRICAN JOURNAL OF BUSINESS MANAGEMENT

    In-text: (Ali Mohaghar, 2012)

    Your Bibliography: Ali Mohaghar, 2012. A framework to evaluate customer knowledge co-creation capacity for new product development. AFRICAN JOURNAL OF BUSINESS MANAGEMENT, 6(21).

  • Journal

    Alryalat, H. and Al Hawari, S.

    Towards Customer Knowledge Relationship Management: Integrating Knowledge Management and Customer Relationship Management Process

    2008 - Journal of Information & Knowledge Management

    In-text: (Alryalat and Al Hawari, 2008)

    Your Bibliography: Alryalat, H. and Al Hawari, S., 2008. Towards Customer Knowledge Relationship Management: Integrating Knowledge Management and Customer Relationship Management Process. Journal of Information & Knowledge Management, 07(03), pp.145-157.

  • Book

    Al-Shammari, M.

    Customer knowledge management

    2009 - Information Science Reference - Hershey, PA

    In-text: (Al-Shammari, 2009)

    Your Bibliography: Al-Shammari, M., 2009. Customer knowledge management. Hershey, PA: Information Science Reference.

  • Book

    Bahra, N.

    Competitive knowledge management

    2001 - Palgrave - Houndmills, Basingstoke, Hampshire

    In-text: (Bahra, 2001)

    Your Bibliography: Bahra, N., 2001. Competitive knowledge management. Houndmills, Basingstoke, Hampshire: Palgrave.

  • Book

    Barbour, R. S.

    Introducing qualitative research

    2008 - London - Los Angeles

    In-text: (Barbour, 2008)

    Your Bibliography: Barbour, R., 2008. Introducing qualitative research. Los Angeles: London.

  • Journal

    Barge-Gil, A.

    Open Strategies and Innovation Performance

    2013 - Industry & Innovation

    In-text: (Barge-Gil, 2013)

    Your Bibliography: Barge-Gil, A., 2013. Open Strategies and Innovation Performance. Industry & Innovation, 20(7), pp.585-610.

  • Journal

    Beesley, L. G. and Cooper, C.

    Defining knowledge management (KM) activities: towards consensus

    2008 - Journal of Knowledge Management

    In-text: (Beesley and Cooper, 2008)

    Your Bibliography: Beesley, L. and Cooper, C., 2008. Defining knowledge management (KM) activities: towards consensus. Journal of Knowledge Management, 12(3), pp.48-62.

  • Journal

    Belkahla, W. and Triki, A.

    Customer knowledge enabled innovation capability: proposing a measurement scale

    2011 - Journal of Knowledge Management

    In-text: (Belkahla and Triki, 2011)

    Your Bibliography: Belkahla, W. and Triki, A., 2011. Customer knowledge enabled innovation capability: proposing a measurement scale. Journal of Knowledge Management, 15(4), pp.648-674.

  • Book

    Biggam, J.

    Succeeding with your master's dissertation

    2012 - McGraw Hill/Open University Press - Maidenhead

    In-text: (Biggam, 2012)

    Your Bibliography: Biggam, J., 2012. Succeeding with your master's dissertation. Maidenhead: McGraw Hill/Open University Press.

  • Book

    Biggam, J.

    Succeeding with Your Master's Dissertation

    2015 - Open University Press - Milton Keynes

    In-text: (Biggam, 2015)

    Your Bibliography: Biggam, J., 2015. Succeeding with Your Master's Dissertation. Milton Keynes: Open University Press.

  • Journal

    Boateng, H.

    Customer knowledge management practices on a social media platform: A case study of MTN Ghana and Vodafone Ghana

    2014 - Information Development

    In-text: (Boateng, 2014)

    Your Bibliography: Boateng, H., 2014. Customer knowledge management practices on a social media platform: A case study of MTN Ghana and Vodafone Ghana. Information Development,.

  • Journal

    Bogers, M. and West, J.

    Managing Distributed Innovation: Strategic Utilization of Open and User Innovation

    2012 - Creativity and Innovation Management

    In-text: (Bogers and West, 2012)

    Your Bibliography: Bogers, M. and West, J., 2012. Managing Distributed Innovation: Strategic Utilization of Open and User Innovation. Creativity and Innovation Management, 21(1), pp.61-75.

  • Journal

    Brunswicker, S. and Vanhaverbeke, W.

    Beyond Open Innovation in Large Enterprises: How Do Small and Medium-Sized Enterprises (SMEs) Open Up to External Innovation Sources?

    SSRN Journal

    In-text: (Brunswicker and Vanhaverbeke, n.d.)

    Your Bibliography: Brunswicker, S. and Vanhaverbeke, W., n.d. Beyond Open Innovation in Large Enterprises: How Do Small and Medium-Sized Enterprises (SMEs) Open Up to External Innovation Sources?. SSRN Journal,.

  • Book

    Bryman, A.

    social research methods

    2012 - Oxford University Press - Oxford

    In-text: (Bryman, 2012)

    Your Bibliography: Bryman, A., 2012. social research methods. 4th ed. Oxford: Oxford University Press.

  • Journal

    Busaidi, K. A. A.

    Aligning customer knowledge management tools with business strategy

    2013 - IJECRM

    In-text: (Busaidi, 2013)

    Your Bibliography: Busaidi, K., 2013. Aligning customer knowledge management tools with business strategy. IJECRM, 7(2), p.117.

  • Book

    Buttle, F.

    Customer relationship management

    2009 - Butterworth-Heinemann - Amsterdam

    In-text: (Buttle, 2009)

    Your Bibliography: Buttle, F., 2009. Customer relationship management. Amsterdam: Butterworth-Heinemann.

  • Journal

    Campbell, A. J.

    Creating customer knowledge competence: managing customer relationship management programs strategically

    2003 - Industrial Marketing Management

    In-text: (Campbell, 2003)

    Your Bibliography: Campbell, A., 2003. Creating customer knowledge competence: managing customer relationship management programs strategically. Industrial Marketing Management, 32(5), pp.375-383.

  • Journal

    Chan, I. and Chao, C.

    Knowledge management in small and medium-sized enterprises

    2008 - Commun. ACM

    In-text: (Chan and Chao, 2008)

    Your Bibliography: Chan, I. and Chao, C., 2008. Knowledge management in small and medium-sized enterprises. Commun. ACM, 51(4), pp.83-88.

  • Website

    Commision, E.

    Fact and figures about the EU´s Small and Medium Enterprise (SME) - Small and medium sized enterprises (SME) - Enterprise and Industry

    2013

    In-text: (Commision, 2013)

    Your Bibliography: Commision, E., 2013. Fact and figures about the EU´s Small and Medium Enterprise (SME) - Small and medium sized enterprises (SME) - Enterprise and Industry. [online] Ec.europa.eu. Available at: <http://ec.europa.eu/enterprise/policies/sme/facts-figures-analysis/index_en.htm> [Accessed 7 December 2014].

  • Book

    Creswell, J. W.

    Research design

    2003 - Sage Publications - Thousand Oaks, Calif.

    In-text: (Creswell, 2003)

    Your Bibliography: Creswell, J., 2003. Research design. Thousand Oaks, Calif.: Sage Publications.

  • Book

    Creswell, J.

    Research Design

    2014 - SAGE - London

    In-text: (Creswell, 2014)

    Your Bibliography: Creswell, J., 2014. Research Design. 4th ed. London: SAGE.

  • Journal

    Daud, S.

    Knowledge management processes in SMES and large firms: A comparative evaluation

    2012 - African Journal of Business Management

    In-text: (Daud, 2012)

    Your Bibliography: Daud, S., 2012. Knowledge management processes in SMES and large firms: A comparative evaluation. African Journal of Business Management, 6(11).

  • Journal

    Davenport, T. H. and Klahr, P.

    Managing Customer Support Knowledge

    1998 - California Management Review

    In-text: (Davenport and Klahr, 1998)

    Your Bibliography: Davenport, T. and Klahr, P., 1998. Managing Customer Support Knowledge. California Management Review, 40(3), pp.195-208.

  • Book

    Denscombe, M.

    Research proposals

    2012 - Open University Press - Maidenhead

    In-text: (Denscombe, 2012)

    Your Bibliography: Denscombe, M., 2012. Research proposals. Maidenhead: Open University Press.

  • Journal

    Durst, S. and Runar Edvardsson, I.

    Knowledge management in SMEs: a literature review

    2012 - Journal of Knowledge Management

    In-text: (Durst and Runar Edvardsson, 2012)

    Your Bibliography: Durst, S. and Runar Edvardsson, I., 2012. Knowledge management in SMEs: a literature review. Journal of Knowledge Management, 16(6), pp.879-903.

  • Journal

    Egbu, C. O., Hari, S. and Renukappa, S. H.

    Knowledge management for sustainable competitiveness in small and medium surveying practices

    2005 - Structural Survey

    In-text: (Egbu, Hari and Renukappa, 2005)

    Your Bibliography: Egbu, C., Hari, S. and Renukappa, S., 2005. Knowledge management for sustainable competitiveness in small and medium surveying practices. Structural Survey, 23(1), pp.7-21.

  • Journal

    Gibbert, M., Leibold, M. and Probst, G.

    Five Styles of Customer Knowledge Management, and How Smart Companies Use Them To Create Value

    2002 - European Management Journal

    In-text: (Gibbert, Leibold and Probst, 2002)

    Your Bibliography: Gibbert, M., Leibold, M. and Probst, G., 2002. Five Styles of Customer Knowledge Management, and How Smart Companies Use Them To Create Value. European Management Journal, 20(5), pp.459-469.

  • Journal

    Gorry, G. A. and Westbrook, R. A.

    Customers, knowledge management, and intellectual capital

    2012 - Knowl Manage Res Pract

    In-text: (Gorry and Westbrook, 2012)

    Your Bibliography: Gorry, G. and Westbrook, R., 2012. Customers, knowledge management, and intellectual capital. Knowl Manage Res Pract, 11(1), pp.92-97.

  • Website

    Gov.uk, B.

    SME friendliness tool - Publications - GOV.UK

    2013

    In-text: (Gov.uk, 2013)

    Your Bibliography: Gov.uk, B., 2013. SME friendliness tool - Publications - GOV.UK. [online] Gov.uk. Available at: <https://www.gov.uk/government/publications/sme-friendliness-tool> [Accessed 11 February 2015].

  • Website

    UK innovation survey 2013: first findings - Publications - GOV.UK

    2014

    In-text: (UK innovation survey 2013: first findings - Publications - GOV.UK, 2014)

    Your Bibliography: Gov.uk. 2014. UK innovation survey 2013: first findings - Publications - GOV.UK. [online] Available at: <https://www.gov.uk/government/statistics/first-findings-from-the-uk-innovation-survey-2013> [Accessed 7 May 2015].

  • Website

    Harris, J. G., Kohli, A. K. and Davenport, T. H.

    How Do They Know Their Customers So Well? | MIT Sloan Management Review

    2001

    In-text: (Harris, Kohli and Davenport, 2001)

    Your Bibliography: Harris, J., Kohli, A. and Davenport, T., 2001. How Do They Know Their Customers So Well? | MIT Sloan Management Review. [online] MIT Sloan Management Review. Available at: <http://sloanreview.mit.edu/article/how-do-they-know-their-customers-so-well/> [Accessed 4 December 2014].

  • Book

    Horn, R.

    Researching and writing dissertations

    2009 - Chartered Institute of Personnel and Development - London

    In-text: (Horn, 2009)

    Your Bibliography: Horn, R., 2009. Researching and writing dissertations. London: Chartered Institute of Personnel and Development.

  • Journal

    Hutchinson, V. and Quintas, P.

    Do SMEs do Knowledge Management?: Or Simply Manage what they Know?

    2008 - International Small Business Journal

    In-text: (Hutchinson and Quintas, 2008)

    Your Bibliography: Hutchinson, V. and Quintas, P., 2008. Do SMEs do Knowledge Management?: Or Simply Manage what they Know?. International Small Business Journal, 26(2), pp.131-154.

  • Website

    Hutter, K.

    2013

    In-text: (Hutter, 2013)

    Your Bibliography: Hutter, K., 2013. [online] Available at: <http://businessperspectives.org/journals_free/ppm/2013/PPM_2013_01_Hutter.pdf> [Accessed 3 May 2015].

  • Conference proceedings

    Isadora, K.

    Service Organizations: Customer Contact, Knowledge and Incentives of Managers

    2014 - German Economic Association - Heidelberg

    In-text: (Isadora, 2014)

    Your Bibliography: Isadora, K., 2014. Service Organizations: Customer Contact, Knowledge and Incentives of Managers. In: Industrial Organization III. [online] Heidelberg: German Economic Association, pp.1-5. Available at: <http://www.econstor.eu/bitstream/10419/100418/1/VfS_2014_pid_976.pdf> [Accessed 4 December 2014].

  • Book

    Jesson, J., Matheson, L. and Lacey, F. M.

    Doing Your Literature Review

    2011 - SAGE - Los Angeles, Calif. ; London

    In-text: (Jesson, Matheson and Lacey, 2011)

    Your Bibliography: Jesson, J., Matheson, L. and Lacey, F., 2011. Doing Your Literature Review. Los Angeles, Calif. ; London: SAGE.

  • Journal

    Kallio, A. and Bergenholtz, C.

    Generating innovation opportunities: how to explore and absorb customer knowledge

    2011 - International Journal of Technology Management

    In-text: (Kallio and Bergenholtz, 2011)

    Your Bibliography: Kallio, A. and Bergenholtz, C., 2011. Generating innovation opportunities: how to explore and absorb customer knowledge. International Journal of Technology Management, 56(2/3/4), p.172.

  • Journal

    Kearney, G. and McHattie, L. S.

    Supporting the open innovation process in small and medium enterprises

    2014 - IJESB

    In-text: (Kearney and McHattie, 2014)

    Your Bibliography: Kearney, G. and McHattie, L., 2014. Supporting the open innovation process in small and medium enterprises. IJESB, 23(4), p.552.

  • Journal

    Khodakarami, F. and Chan, Y. E.

    Exploring the role of customer relationship management (CRM) systems in customer knowledge creation

    2014 - Information & Management

    In-text: (Khodakarami and Chan, 2014)

    Your Bibliography: Khodakarami, F. and Chan, Y., 2014. Exploring the role of customer relationship management (CRM) systems in customer knowledge creation. Information & Management, 51(1), pp.27-42.

  • Journal

    Kohlbacher, F.

    Strategic knowledge-based marketing

    2009 - IJKMS

    In-text: (Kohlbacher, 2009)

    Your Bibliography: Kohlbacher, F., 2009. Strategic knowledge-based marketing. IJKMS, 3(1/2), p.154.

  • Journal

    Kotri, A. and Mourey, J.

    Identifying customer value in emerging markets via conjoint analysis: a case study of an Estonian packaging company

    2012 - International Journal of Business and Emerging Markets

    In-text: (Kotri and Mourey, 2012)

    Your Bibliography: Kotri, A. and Mourey, J., 2012. Identifying customer value in emerging markets via conjoint analysis: a case study of an Estonian packaging company. International Journal of Business and Emerging Markets, 4(1), p.49.

  • Journal

    La, S. and Yi, Y.

    A Critical Review of Customer Satisfaction, Customer Loyalty, Relationship Marketing, and Customer Relationship Management

    2015 - Korean Marketing Review

    In-text: (La and Yi, 2015)

    Your Bibliography: La, S. and Yi, Y., 2015. A Critical Review of Customer Satisfaction, Customer Loyalty, Relationship Marketing, and Customer Relationship Management. Korean Marketing Review, 30(1), p.53.

  • Journal

    Lakshman, C.

    Leader Knowledge and Customer-Focused Knowledge Management: Innovation and Performance

    2014 - Academy of Management Proceedings

    In-text: (Lakshman, 2014)

    Your Bibliography: Lakshman, C., 2014. Leader Knowledge and Customer-Focused Knowledge Management: Innovation and Performance. Academy of Management Proceedings, 2014(1), pp.11035-11035.

  • Journal

    Lasagni, A.

    How Can External Relationships Enhance Innovation in SMEs? New Evidence for Europe*

    2012 - Journal of Small Business Management

    In-text: (Lasagni, 2012)

    Your Bibliography: Lasagni, A., 2012. How Can External Relationships Enhance Innovation in SMEs? New Evidence for Europe*. Journal of Small Business Management, 50(2), pp.310-339.

  • Journal

    Lee, M. R. and Lan, Y.

    Toward a unified knowledge management model for SMEs

    2011 - Expert Systems with Applications

    In-text: (Lee and Lan, 2011)

    Your Bibliography: Lee, M. and Lan, Y., 2011. Toward a unified knowledge management model for SMEs. Expert Systems with Applications, 38(1), pp.729-735.

  • Journal

    Liew, C. A.

    Strategic integration of knowledge management and customer relationship management

    2008 - Journal of Knowledge Management

    In-text: (Liew, 2008)

    Your Bibliography: Liew, C., 2008. Strategic integration of knowledge management and customer relationship management. Journal of Knowledge Management, 12(4), pp.131-146.

  • Journal

    Lin, J.

    An object-oriented development method for Customer Knowledge Management Information Systems

    2007 - Knowledge-Based Systems

    In-text: (Lin, 2007)

    Your Bibliography: Lin, J., 2007. An object-oriented development method for Customer Knowledge Management Information Systems. Knowledge-Based Systems, 20(1), pp.17-36.

  • Journal

    Lin, J.

    ENHANCING CUSTOMER RELATIONSHIPS WITH CUSTOMER KNOWLEDGE MANAGEMENT AND P2P (PEER-TO-PEER) TECHNOLOGY

    2011

    In-text: (Lin, 2011)

    Your Bibliography: Lin, J., 2011. ENHANCING CUSTOMER RELATIONSHIPS WITH CUSTOMER KNOWLEDGE MANAGEMENT AND P2P (PEER-TO-PEER) TECHNOLOGY. 33(4).

  • Journal

    Mikkola, T.

    Creating customer knowledge competence through the development of key account management

    2013

    In-text: (Mikkola, 2013)

    Your Bibliography: Mikkola, T., 2013. Creating customer knowledge competence through the development of key account management. [online] Available at: <http://herkules.oulu.fi/thesis/nbnfioulu-201305201277.pdf> [Accessed 8 April 2015].

  • Journal

    Mukherji, S.

    A framework for managing customer knowledge in retail industry

    2012 - IIMB Management Review

    In-text: (Mukherji, 2012)

    Your Bibliography: Mukherji, S., 2012. A framework for managing customer knowledge in retail industry. IIMB Management Review, 24(2), pp.95-103.

  • Journal

    Nonaka, I. and von Krogh, G.

    Perspective—Tacit Knowledge and Knowledge Conversion: Controversy and Advancement in Organizational Knowledge Creation Theory

    2009 - Organization Science

    In-text: (Nonaka and von Krogh, 2009)

    Your Bibliography: Nonaka, I. and von Krogh, G., 2009. Perspective—Tacit Knowledge and Knowledge Conversion: Controversy and Advancement in Organizational Knowledge Creation Theory. Organization Science, 20(3), pp.635-652.

  • Journal

    Nonaka, I.

    Organizational Knowledge Creation Theory: Evolutionary Paths and Future Advances

    2006 - Organization Studies

    In-text: (Nonaka, 2006)

    Your Bibliography: Nonaka, I., 2006. Organizational Knowledge Creation Theory: Evolutionary Paths and Future Advances. Organization Studies, 27(8), pp.1179-1208.

  • Book

    Oakshott, L.

    Essential Quantitative Methods

    2012 - Palgrave Macmillan - Basingstoke

    In-text: (Oakshott, 2012)

    Your Bibliography: Oakshott, L., 2012. Essential Quantitative Methods. 5th ed. Basingstoke: Palgrave Macmillan, pp.31-90.

  • Journal

    Paquette, S.

    KNOWLEDGE MANAGEMENT SYSTEMS AND CUSTOMER KNOWLEDGE USE IN ORGANIZATIONS

    2008 - Faculty of Information Studies, University of Toronto

    In-text: (Paquette, 2008)

    Your Bibliography: Paquette, S., 2008. KNOWLEDGE MANAGEMENT SYSTEMS AND CUSTOMER KNOWLEDGE USE IN ORGANIZATIONS. Faculty of Information Studies, University of Toronto,.

  • Journal

    Parry, F.

    Knowledge Management: An Introduction20123Kevin C. Desouza and Scott Paquette. Knowledge Management: An Introduction . London: Facet 2011. 351 pp. £44.95 soft cover, ISBN: 978‐1‐85604‐735‐7

    2012 - The Electronic Library

    In-text: (Parry, 2012)

    Your Bibliography: Parry, F., 2012. Knowledge Management: An Introduction20123Kevin C. Desouza and Scott Paquette. Knowledge Management: An Introduction . London: Facet 2011. 351 pp. £44.95 soft cover, ISBN: 978‐1‐85604‐735‐7. The Electronic Library, 30(3), pp.445-446.

  • Book

    Pickard, A. J.

    Research methods in information

    2007 - Facet - London

    In-text: (Pickard, 2007)

    Your Bibliography: Pickard, A., 2007. Research methods in information. London: Facet.

  • Journal

    Piercy, N. F.

    Evolution of strategic sales organizations in business‐to‐business marketing

    2010 - Jnl of Bus & Indus Marketing

    In-text: (Piercy, 2010)

    Your Bibliography: Piercy, N., 2010. Evolution of strategic sales organizations in business‐to‐business marketing. Jnl of Bus & Indus Marketing, 25(5), pp.349-359.

  • Journal

    Rollins, M., Bellenger, D. N. and Johnston, W. J.

    Does customer information usage improve a firm's performance in business-to-business markets?

    2012 - Industrial Marketing Management

    In-text: (Rollins, Bellenger and Johnston, 2012)

    Your Bibliography: Rollins, M., Bellenger, D. and Johnston, W., 2012. Does customer information usage improve a firm's performance in business-to-business markets?. Industrial Marketing Management, 41(6), pp.984-994.

  • Journal

    Rowley, J. E.

    Reflections on customer knowledge management in e‐business

    2002 - Qualitative Market Research: An International Journal

    In-text: (Rowley, 2002)

    Your Bibliography: Rowley, J., 2002. Reflections on customer knowledge management in e‐business. Qualitative Market Research: An International Journal, 5(4), pp.268-280.

  • Journal

    Sadat Rastghalam, N. and Khalouzadeh Mobarakeh, S.

    Studying Effect of Customer Relationship Management on Customer Satisfaction Case Study: Moallem Insurance Company in Isfahan Province

    2014 - IJARBSS

    In-text: (Sadat Rastghalam and Khalouzadeh Mobarakeh, 2014)

    Your Bibliography: Sadat Rastghalam, N. and Khalouzadeh Mobarakeh, S., 2014. Studying Effect of Customer Relationship Management on Customer Satisfaction Case Study: Moallem Insurance Company in Isfahan Province. IJARBSS, 4(9).

  • Journal

    Salojärvi, H. and Saarenketo, S.

    The effect of teams on customer knowledge processing, esprit de corps and account performance in international key account management

    2013 - European Journal of Marketing

    In-text: (Salojärvi and Saarenketo, 2013)

    Your Bibliography: Salojärvi, H. and Saarenketo, S., 2013. The effect of teams on customer knowledge processing, esprit de corps and account performance in international key account management. European Journal of Marketing, 47(5/6), pp.987-1005.

  • Journal

    Salojärvi, H., Saarenketo, S. and Puumalainen, K.

    How customer knowledge dissemination links to KAM

    2013 - Jnl of Bus & Indus Marketing

    In-text: (Salojärvi, Saarenketo and Puumalainen, 2013)

    Your Bibliography: Salojärvi, H., Saarenketo, S. and Puumalainen, K., 2013. How customer knowledge dissemination links to KAM. Jnl of Bus & Indus Marketing, 28(5), pp.383-395.

  • Journal

    Salojärvi, H., Sainio, L. and Tarkiainen, A.

    Organizational factors enhancing customer knowledge utilization in the management of key account relationships

    2010 - Industrial Marketing Management

    In-text: (Salojärvi, Sainio and Tarkiainen, 2010)

    Your Bibliography: Salojärvi, H., Sainio, L. and Tarkiainen, A., 2010. Organizational factors enhancing customer knowledge utilization in the management of key account relationships. Industrial Marketing Management, 39(8), pp.1395-1402.

  • Journal

    Sanayei, A. and Sadidi, M.

    Investigation of Customer Knowledge Management (CKM) Dimensions: A Survey Research

    2011 - IJBM

    In-text: (Sanayei and Sadidi, 2011)

    Your Bibliography: Sanayei, A. and Sadidi, M., 2011. Investigation of Customer Knowledge Management (CKM) Dimensions: A Survey Research. IJBM, 6(11).

  • Book

    Saunders, M. and Lewis, P.

    Doing research in business and management

    2012 - Financial Times Prentice Hall - Harlow, Essex

    In-text: (Saunders and Lewis, 2012)

    Your Bibliography: Saunders, M. and Lewis, P., 2012. Doing research in business and management. Harlow, Essex: Financial Times Prentice Hall.

  • Book

    Saunders, M., Lewis, P. and Thornhill, A.

    Research methods for business students

    2009 - Financial Times Prentice Hall - Harlow

    In-text: (Saunders, Lewis and Thornhill, 2009)

    Your Bibliography: Saunders, M., Lewis, P. and Thornhill, A., 2009. Research methods for business students. Harlow: Financial Times Prentice Hall.

  • Book

    Silverman, D.

    Doing qualitative research

    2005 - Sage Publications - London

    In-text: (Silverman, 2005)

    Your Bibliography: Silverman, D., 2005. Doing qualitative research. London: Sage Publications.

  • Journal

    Swoboda, B. and Olejnik, E.

    Linking Processes and Dynamic Capabilities of International SMEs: The Mediating Effect of International Entrepreneurial Orientation

    2014 - Journal of Small Business Management

    In-text: (Swoboda and Olejnik, 2014)

    Your Bibliography: Swoboda, B. and Olejnik, E., 2014. Linking Processes and Dynamic Capabilities of International SMEs: The Mediating Effect of International Entrepreneurial Orientation. Journal of Small Business Management, p.n/a-n/a.

  • Book

    Trott, P.

    Innovation management and new product development

    2008 - Financial Times/Prentice Hall - Harlow, England

    In-text: (Trott, 2008)

    Your Bibliography: Trott, P., 2008. Innovation management and new product development. Harlow, England: Financial Times/Prentice Hall.

  • Journal

    Tseng, S. and Fang, Y.

    Customer Knowledge Management Performance Index

    2015 - Knowledge and Process Management

    In-text: (Tseng and Fang, 2015)

    Your Bibliography: Tseng, S. and Fang, Y., 2015. Customer Knowledge Management Performance Index. Knowledge and Process Management, p.n/a-n/a.

  • Journal

    Tunc Bozbura, F.

    Knowledge management practices in Turkish SMEs

    2007 - Journal of Ent Info Management

    In-text: (Tunc Bozbura, 2007)

    Your Bibliography: Tunc Bozbura, F., 2007. Knowledge management practices in Turkish SMEs. Journal of Ent Info Management, 20(2), pp.209-221.

  • Journal

    Valaei, N. and Ab. Aziz, K.

    Awareness: A Study of Knowledge Management Adoption amongst Iranian SMEs

    2011 - JOKM

    In-text: (Valaei and Ab. Aziz, 2011)

    Your Bibliography: Valaei, N. and Ab. Aziz, K., 2011. Awareness: A Study of Knowledge Management Adoption amongst Iranian SMEs. JOKM, pp.1-14.

  • Journal

    Valentim, L., Lisboa, J. V. and Franco, M.

    Knowledge management practices and absorptive capacity in small and medium-sized enterprises: is there really a linkage?

    2015 - R&D Management

    In-text: (Valentim, Lisboa and Franco, 2015)

    Your Bibliography: Valentim, L., Lisboa, J. and Franco, M., 2015. Knowledge management practices and absorptive capacity in small and medium-sized enterprises: is there really a linkage?. R&D Management, p.n/a-n/a.

  • Journal

    van de Vrande, V., de Jong, J. P., Vanhaverbeke, W. and de Rochemont, M.

    Open innovation in SMEs: Trends, motives and management challenges

    2009 - Technovation

    In-text: (van de Vrande, de Jong, Vanhaverbeke and de Rochemont, 2009)

    Your Bibliography: van de Vrande, V., de Jong, J., Vanhaverbeke, W. and de Rochemont, M., 2009. Open innovation in SMEs: Trends, motives and management challenges. Technovation, 29(6-7), pp.423-437.

  • Book

    Waters, C. D. J.

    Quantitative methods for business

    2008 - Financial Times/Prentice Hall - Harlow, England

    In-text: (Waters, 2008)

    Your Bibliography: Waters, C., 2008. Quantitative methods for business. Harlow, England: Financial Times/Prentice Hall.

  • Book

    Wilde, S.

    Customer knowledge management

    2011 - Springer - Heidelberg

    In-text: (Wilde, 2011)

    Your Bibliography: Wilde, S., 2011. Customer knowledge management. Heidelberg: Springer.

  • Journal

    Wong, K. and Aspinwall, E.

    An empirical study of the important factors for knowledge‐management adoption in the SME sector

    2005 - Journal of Knowledge Management

    In-text: (Wong and Aspinwall, 2005)

    Your Bibliography: Wong, K. and Aspinwall, E., 2005. An empirical study of the important factors for knowledge‐management adoption in the SME sector. Journal of Knowledge Management, 9(3), pp.64-82.

  • Journal

    Yeh, H.

    Customer Value Creation by Customer Knowledge Management

    2013 - AISS

    In-text: (Yeh, 2013)

    Your Bibliography: Yeh, H., 2013. Customer Value Creation by Customer Knowledge Management. AISS, [online] 5(10), pp.1242-1253. Available at: <http://www.aicit.org/AISS/ppl/AISS3543PPL.pdf> [Accessed 5 December 2014].

  • Book

    Yin, R.

    Case study research: design and methods

    2014 - SAGE - Los Angeles

    In-text: (Yin, 2014)

    Your Bibliography: Yin, R., 2014. Case study research: design and methods. 5th ed. Los Angeles: SAGE.

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