DISSERTATION - Business/Marketing bibliographies - in Harvard style

In-text: (Alegre, Sengupta and Lapiedra, 2011)

Your Bibliography: Alegre, J., Sengupta, K. and Lapiedra, R., 2011. Knowledge management and innovation performance in a high-tech SMEs industry. International Small Business Journal, 31(4), pp.454-470.

In-text: (Alhawari, 2013)

Your Bibliography: Alhawari, S., 2013. Impact Evaluation of Customer Knowledge Process On Customer Knowledge Acquisition:. International Journal of Customer Relationship Marketing and Management, 4(4), pp.57-68.

In-text: (Ali Mohaghar, 2012)

Your Bibliography: Ali Mohaghar, 2012. A framework to evaluate customer knowledge co-creation capacity for new product development. AFRICAN JOURNAL OF BUSINESS MANAGEMENT, 6(21).

In-text: (Alryalat and Al Hawari, 2008)

Your Bibliography: Alryalat, H. and Al Hawari, S., 2008. Towards Customer Knowledge Relationship Management: Integrating Knowledge Management and Customer Relationship Management Process. Journal of Information & Knowledge Management, 07(03), pp.145-157.

In-text: (Al-Shammari, 2009)

Your Bibliography: Al-Shammari, M., 2009. Customer knowledge management. Hershey, PA: Information Science Reference.

In-text: (Bahra, 2001)

Your Bibliography: Bahra, N., 2001. Competitive knowledge management. Houndmills, Basingstoke, Hampshire: Palgrave.

In-text: (Barbour, 2008)

Your Bibliography: Barbour, R., 2008. Introducing qualitative research. Los Angeles: London.

In-text: (Barge-Gil, 2013)

Your Bibliography: Barge-Gil, A., 2013. Open Strategies and Innovation Performance. Industry & Innovation, 20(7), pp.585-610.

In-text: (Beesley and Cooper, 2008)

Your Bibliography: Beesley, L. and Cooper, C., 2008. Defining knowledge management (KM) activities: towards consensus. Journal of Knowledge Management, 12(3), pp.48-62.

In-text: (Belkahla and Triki, 2011)

Your Bibliography: Belkahla, W. and Triki, A., 2011. Customer knowledge enabled innovation capability: proposing a measurement scale. Journal of Knowledge Management, 15(4), pp.648-674.

In-text: (Biggam, 2012)

Your Bibliography: Biggam, J., 2012. Succeeding with your master's dissertation. Maidenhead: McGraw Hill/Open University Press.

In-text: (Biggam, 2015)

Your Bibliography: Biggam, J., 2015. Succeeding with Your Master's Dissertation. Milton Keynes: Open University Press.

In-text: (Boateng, 2014)

Your Bibliography: Boateng, H., 2014. Customer knowledge management practices on a social media platform: A case study of MTN Ghana and Vodafone Ghana. Information Development,.

In-text: (Bogers and West, 2012)

Your Bibliography: Bogers, M. and West, J., 2012. Managing Distributed Innovation: Strategic Utilization of Open and User Innovation. Creativity and Innovation Management, 21(1), pp.61-75.

In-text: (Brunswicker and Vanhaverbeke, n.d.)

Your Bibliography: Brunswicker, S. and Vanhaverbeke, W., n.d. Beyond Open Innovation in Large Enterprises: How Do Small and Medium-Sized Enterprises (SMEs) Open Up to External Innovation Sources?. SSRN Journal,.

In-text: (Bryman, 2012)

Your Bibliography: Bryman, A., 2012. social research methods. 4th ed. Oxford: Oxford University Press.

In-text: (Busaidi, 2013)

Your Bibliography: Busaidi, K., 2013. Aligning customer knowledge management tools with business strategy. IJECRM, 7(2), p.117.

In-text: (Buttle, 2009)

Your Bibliography: Buttle, F., 2009. Customer relationship management. Amsterdam: Butterworth-Heinemann.

In-text: (Campbell, 2003)

Your Bibliography: Campbell, A., 2003. Creating customer knowledge competence: managing customer relationship management programs strategically. Industrial Marketing Management, 32(5), pp.375-383.

In-text: (Chan and Chao, 2008)

Your Bibliography: Chan, I. and Chao, C., 2008. Knowledge management in small and medium-sized enterprises. Commun. ACM, 51(4), pp.83-88.

In-text: (Commision, 2013)

Your Bibliography: Commision, E., 2013. Fact and figures about the EU´s Small and Medium Enterprise (SME) - Small and medium sized enterprises (SME) - Enterprise and Industry. [online] Ec.europa.eu. Available at: <http://ec.europa.eu/enterprise/policies/sme/facts-figures-analysis/index_en.htm> [Accessed 7 December 2014].

In-text: (Creswell, 2003)

Your Bibliography: Creswell, J., 2003. Research design. Thousand Oaks, Calif.: Sage Publications.

In-text: (Creswell, 2014)

Your Bibliography: Creswell, J., 2014. Research Design. 4th ed. London: SAGE.

In-text: (Daud, 2012)

Your Bibliography: Daud, S., 2012. Knowledge management processes in SMES and large firms: A comparative evaluation. African Journal of Business Management, 6(11).

In-text: (Davenport and Klahr, 1998)

Your Bibliography: Davenport, T. and Klahr, P., 1998. Managing Customer Support Knowledge. California Management Review, 40(3), pp.195-208.

In-text: (Denscombe, 2012)

Your Bibliography: Denscombe, M., 2012. Research proposals. Maidenhead: Open University Press.

In-text: (Durst and Runar Edvardsson, 2012)

Your Bibliography: Durst, S. and Runar Edvardsson, I., 2012. Knowledge management in SMEs: a literature review. Journal of Knowledge Management, 16(6), pp.879-903.

In-text: (Egbu, Hari and Renukappa, 2005)

Your Bibliography: Egbu, C., Hari, S. and Renukappa, S., 2005. Knowledge management for sustainable competitiveness in small and medium surveying practices. Structural Survey, 23(1), pp.7-21.

In-text: (Gibbert, Leibold and Probst, 2002)

Your Bibliography: Gibbert, M., Leibold, M. and Probst, G., 2002. Five Styles of Customer Knowledge Management, and How Smart Companies Use Them To Create Value. European Management Journal, 20(5), pp.459-469.

In-text: (Gorry and Westbrook, 2012)

Your Bibliography: Gorry, G. and Westbrook, R., 2012. Customers, knowledge management, and intellectual capital. Knowl Manage Res Pract, 11(1), pp.92-97.

In-text: (Gov.uk, 2013)

Your Bibliography: Gov.uk, B., 2013. SME friendliness tool - Publications - GOV.UK. [online] Gov.uk. Available at: <https://www.gov.uk/government/publications/sme-friendliness-tool> [Accessed 11 February 2015].

In-text: (UK innovation survey 2013: first findings - Publications - GOV.UK, 2014)

Your Bibliography: Gov.uk. 2014. UK innovation survey 2013: first findings - Publications - GOV.UK. [online] Available at: <https://www.gov.uk/government/statistics/first-findings-from-the-uk-innovation-survey-2013> [Accessed 7 May 2015].

In-text: (Harris, Kohli and Davenport, 2001)

Your Bibliography: Harris, J., Kohli, A. and Davenport, T., 2001. How Do They Know Their Customers So Well? | MIT Sloan Management Review. [online] MIT Sloan Management Review. Available at: <http://sloanreview.mit.edu/article/how-do-they-know-their-customers-so-well/> [Accessed 4 December 2014].

In-text: (Horn, 2009)

Your Bibliography: Horn, R., 2009. Researching and writing dissertations. London: Chartered Institute of Personnel and Development.

In-text: (Hutchinson and Quintas, 2008)

Your Bibliography: Hutchinson, V. and Quintas, P., 2008. Do SMEs do Knowledge Management?: Or Simply Manage what they Know?. International Small Business Journal, 26(2), pp.131-154.

In-text: (Hutter, 2013)

Your Bibliography: Hutter, K., 2013. [online] Available at: <http://businessperspectives.org/journals_free/ppm/2013/PPM_2013_01_Hutter.pdf> [Accessed 3 May 2015].

In-text: (Isadora, 2014)

Your Bibliography: Isadora, K., 2014. Service Organizations: Customer Contact, Knowledge and Incentives of Managers. In: Industrial Organization III. [online] Heidelberg: German Economic Association, pp.1-5. Available at: <http://www.econstor.eu/bitstream/10419/100418/1/VfS_2014_pid_976.pdf> [Accessed 4 December 2014].

In-text: (Jesson, Matheson and Lacey, 2011)

Your Bibliography: Jesson, J., Matheson, L. and Lacey, F., 2011. Doing Your Literature Review. Los Angeles, Calif. ; London: SAGE.

In-text: (Kallio and Bergenholtz, 2011)

Your Bibliography: Kallio, A. and Bergenholtz, C., 2011. Generating innovation opportunities: how to explore and absorb customer knowledge. International Journal of Technology Management, 56(2/3/4), p.172.

In-text: (Kearney and McHattie, 2014)

Your Bibliography: Kearney, G. and McHattie, L., 2014. Supporting the open innovation process in small and medium enterprises. IJESB, 23(4), p.552.

In-text: (Khodakarami and Chan, 2014)

Your Bibliography: Khodakarami, F. and Chan, Y., 2014. Exploring the role of customer relationship management (CRM) systems in customer knowledge creation. Information & Management, 51(1), pp.27-42.

In-text: (Kohlbacher, 2009)

Your Bibliography: Kohlbacher, F., 2009. Strategic knowledge-based marketing. IJKMS, 3(1/2), p.154.

In-text: (Kotri and Mourey, 2012)

Your Bibliography: Kotri, A. and Mourey, J., 2012. Identifying customer value in emerging markets via conjoint analysis: a case study of an Estonian packaging company. International Journal of Business and Emerging Markets, 4(1), p.49.

In-text: (La and Yi, 2015)

Your Bibliography: La, S. and Yi, Y., 2015. A Critical Review of Customer Satisfaction, Customer Loyalty, Relationship Marketing, and Customer Relationship Management. Korean Marketing Review, 30(1), p.53.

In-text: (Lakshman, 2014)

Your Bibliography: Lakshman, C., 2014. Leader Knowledge and Customer-Focused Knowledge Management: Innovation and Performance. Academy of Management Proceedings, 2014(1), pp.11035-11035.

In-text: (Lasagni, 2012)

Your Bibliography: Lasagni, A., 2012. How Can External Relationships Enhance Innovation in SMEs? New Evidence for Europe*. Journal of Small Business Management, 50(2), pp.310-339.

In-text: (Lee and Lan, 2011)

Your Bibliography: Lee, M. and Lan, Y., 2011. Toward a unified knowledge management model for SMEs. Expert Systems with Applications, 38(1), pp.729-735.

In-text: (Liew, 2008)

Your Bibliography: Liew, C., 2008. Strategic integration of knowledge management and customer relationship management. Journal of Knowledge Management, 12(4), pp.131-146.

In-text: (Lin, 2007)

Your Bibliography: Lin, J., 2007. An object-oriented development method for Customer Knowledge Management Information Systems. Knowledge-Based Systems, 20(1), pp.17-36.

In-text: (Lin, 2011)

Your Bibliography: Lin, J., 2011. ENHANCING CUSTOMER RELATIONSHIPS WITH CUSTOMER KNOWLEDGE MANAGEMENT AND P2P (PEER-TO-PEER) TECHNOLOGY. 33(4).

In-text: (Mikkola, 2013)

Your Bibliography: Mikkola, T., 2013. Creating customer knowledge competence through the development of key account management. [online] Available at: <http://herkules.oulu.fi/thesis/nbnfioulu-201305201277.pdf> [Accessed 8 April 2015].

In-text: (Mukherji, 2012)

Your Bibliography: Mukherji, S., 2012. A framework for managing customer knowledge in retail industry. IIMB Management Review, 24(2), pp.95-103.

In-text: (Nonaka and von Krogh, 2009)

Your Bibliography: Nonaka, I. and von Krogh, G., 2009. Perspective—Tacit Knowledge and Knowledge Conversion: Controversy and Advancement in Organizational Knowledge Creation Theory. Organization Science, 20(3), pp.635-652.

In-text: (Nonaka, 2006)

Your Bibliography: Nonaka, I., 2006. Organizational Knowledge Creation Theory: Evolutionary Paths and Future Advances. Organization Studies, 27(8), pp.1179-1208.

In-text: (Oakshott, 2012)

Your Bibliography: Oakshott, L., 2012. Essential Quantitative Methods. 5th ed. Basingstoke: Palgrave Macmillan, pp.31-90.

In-text: (Paquette, 2008)

Your Bibliography: Paquette, S., 2008. KNOWLEDGE MANAGEMENT SYSTEMS AND CUSTOMER KNOWLEDGE USE IN ORGANIZATIONS. Faculty of Information Studies, University of Toronto,.

In-text: (Parry, 2012)

Your Bibliography: Parry, F., 2012. Knowledge Management: An Introduction20123Kevin C. Desouza and Scott Paquette. Knowledge Management: An Introduction . London: Facet 2011. 351 pp. £44.95 soft cover, ISBN: 978‐1‐85604‐735‐7. The Electronic Library, 30(3), pp.445-446.

In-text: (Pickard, 2007)

Your Bibliography: Pickard, A., 2007. Research methods in information. London: Facet.

In-text: (Piercy, 2010)

Your Bibliography: Piercy, N., 2010. Evolution of strategic sales organizations in business‐to‐business marketing. Jnl of Bus & Indus Marketing, 25(5), pp.349-359.

In-text: (Rollins, Bellenger and Johnston, 2012)

Your Bibliography: Rollins, M., Bellenger, D. and Johnston, W., 2012. Does customer information usage improve a firm's performance in business-to-business markets?. Industrial Marketing Management, 41(6), pp.984-994.

In-text: (Rowley, 2002)

Your Bibliography: Rowley, J., 2002. Reflections on customer knowledge management in e‐business. Qualitative Market Research: An International Journal, 5(4), pp.268-280.

In-text: (Sadat Rastghalam and Khalouzadeh Mobarakeh, 2014)

Your Bibliography: Sadat Rastghalam, N. and Khalouzadeh Mobarakeh, S., 2014. Studying Effect of Customer Relationship Management on Customer Satisfaction Case Study: Moallem Insurance Company in Isfahan Province. IJARBSS, 4(9).

In-text: (Salojärvi and Saarenketo, 2013)

Your Bibliography: Salojärvi, H. and Saarenketo, S., 2013. The effect of teams on customer knowledge processing, esprit de corps and account performance in international key account management. European Journal of Marketing, 47(5/6), pp.987-1005.

In-text: (Salojärvi, Saarenketo and Puumalainen, 2013)

Your Bibliography: Salojärvi, H., Saarenketo, S. and Puumalainen, K., 2013. How customer knowledge dissemination links to KAM. Jnl of Bus & Indus Marketing, 28(5), pp.383-395.

In-text: (Salojärvi, Sainio and Tarkiainen, 2010)

Your Bibliography: Salojärvi, H., Sainio, L. and Tarkiainen, A., 2010. Organizational factors enhancing customer knowledge utilization in the management of key account relationships. Industrial Marketing Management, 39(8), pp.1395-1402.

In-text: (Sanayei and Sadidi, 2011)

Your Bibliography: Sanayei, A. and Sadidi, M., 2011. Investigation of Customer Knowledge Management (CKM) Dimensions: A Survey Research. IJBM, 6(11).

In-text: (Saunders and Lewis, 2012)

Your Bibliography: Saunders, M. and Lewis, P., 2012. Doing research in business and management. Harlow, Essex: Financial Times Prentice Hall.

In-text: (Saunders, Lewis and Thornhill, 2009)

Your Bibliography: Saunders, M., Lewis, P. and Thornhill, A., 2009. Research methods for business students. Harlow: Financial Times Prentice Hall.

In-text: (Silverman, 2005)

Your Bibliography: Silverman, D., 2005. Doing qualitative research. London: Sage Publications.

In-text: (Swoboda and Olejnik, 2014)

Your Bibliography: Swoboda, B. and Olejnik, E., 2014. Linking Processes and Dynamic Capabilities of International SMEs: The Mediating Effect of International Entrepreneurial Orientation. Journal of Small Business Management, p.n/a-n/a.

In-text: (Trott, 2008)

Your Bibliography: Trott, P., 2008. Innovation management and new product development. Harlow, England: Financial Times/Prentice Hall.

In-text: (Tseng and Fang, 2015)

Your Bibliography: Tseng, S. and Fang, Y., 2015. Customer Knowledge Management Performance Index. Knowledge and Process Management, p.n/a-n/a.

In-text: (Tunc Bozbura, 2007)

Your Bibliography: Tunc Bozbura, F., 2007. Knowledge management practices in Turkish SMEs. Journal of Ent Info Management, 20(2), pp.209-221.

In-text: (Valaei and Ab. Aziz, 2011)

Your Bibliography: Valaei, N. and Ab. Aziz, K., 2011. Awareness: A Study of Knowledge Management Adoption amongst Iranian SMEs. JOKM, pp.1-14.

In-text: (Valentim, Lisboa and Franco, 2015)

Your Bibliography: Valentim, L., Lisboa, J. and Franco, M., 2015. Knowledge management practices and absorptive capacity in small and medium-sized enterprises: is there really a linkage?. R&D Management, p.n/a-n/a.

In-text: (van de Vrande, de Jong, Vanhaverbeke and de Rochemont, 2009)

Your Bibliography: van de Vrande, V., de Jong, J., Vanhaverbeke, W. and de Rochemont, M., 2009. Open innovation in SMEs: Trends, motives and management challenges. Technovation, 29(6-7), pp.423-437.

In-text: (Waters, 2008)

Your Bibliography: Waters, C., 2008. Quantitative methods for business. Harlow, England: Financial Times/Prentice Hall.

In-text: (Wilde, 2011)

Your Bibliography: Wilde, S., 2011. Customer knowledge management. Heidelberg: Springer.

In-text: (Wong and Aspinwall, 2005)

Your Bibliography: Wong, K. and Aspinwall, E., 2005. An empirical study of the important factors for knowledge‐management adoption in the SME sector. Journal of Knowledge Management, 9(3), pp.64-82.

In-text: (Yeh, 2013)

Your Bibliography: Yeh, H., 2013. Customer Value Creation by Customer Knowledge Management. AISS, [online] 5(10), pp.1242-1253. Available at: <http://www.aicit.org/AISS/ppl/AISS3543PPL.pdf> [Accessed 5 December 2014].

In-text: (Yin, 2014)

Your Bibliography: Yin, R., 2014. Case study research: design and methods. 5th ed. Los Angeles: SAGE.